From Ultra Music Festival to Coachella, St. Patrick's Day bar crawls to March Madness watch parties, the nation has seen a massive number of event cancellations and postponements due to the Coronavirus (COVID-19). During this global epidemic, you have plenty of anxiety on your plate as-is; getting refunded for a called-off event shouldn't add to it. Have no fear! TablelistPro is here to share the most helpful ways you can get your money back.
First and foremost, please exercise patience. Depending on the scale of the event, it can take up to 30 days for ticketing companies to issue a refund.
If you used Tablelist to purchase your ticket or table and haven't had success reaching the event organizer, speak to one of our live concierges using the Tablelist app or website. Our support team is available to answer any questions you may have and will ensure you're getting the latest and most accurate refund information.
If you booked elsewhere, refer back to the original terms and conditions of your purchase; often, these can be found within the confirmation email you received. Many refund policies involve contacting the organizer directly to request a reimbursement, which you may do through phone, email, and sometimes direct message. A significant number of attendees are likely going through this with you, so be cognizant of the fact that it could take some time to get a response. Rest assured, these sellers are doing everything in their power to make the process as smooth as can be for all parties involved.
For events that were canceled entirely, you are likely (but not guaranteed) to receive a refund, though some policies state that the actual ticketing company fees are nonrefundable. For postponed events, it's possible that you experience further delays, as it takes time for them to be rescheduled – in which case your reservation may be valid for a new date.
Regarding events that are not issuing a rebate at all because of specific terms you agreed to, consider inquiring about a possible form of compensation. Due to the gravity of the situation, you could be offered a credit towards a future booking or an exchange for a purchase of an equal or lesser value. It never hurts to ask.
As a very last resort – and only after you've exhausted every other resource – you can dispute the transaction by contacting your bank or card company and requesting a chargeback. While this might seem like the most convenient approach, do not rush into this, as improper use of chargebacks can cause profound issues for you. There's also no promise, through this method, that you will get reimbursed.
Remember, if a venue informs you that you'll be refunded, during this choatic time, please be extra patient while waiting to receive it.