7 Common Concerns Venues Face When Reopening – And How TablelistPro Resolves Them

It's been a challenging few months for the nightlife and hospitality industries, to say the least. After taking a significant hit due to the COVID-19 pandemic, these unprecedented times have resulted in stress, worry, and doubt that your business will ever be the same.

We hear you – and that's why at TablelistPro, we pledge to help.

As a tight-knit community with our venue partners, we will do everything in our power to maximize the success of your reopening and get you back up on your feet.

From the moment you sign on, we commit to making your entire staff's experience using TablelistPro a positive one. Individual training, personalized support, and client-specific attention will be available to you every step of the way, nearly 24/7. If any issues or questions do arise, you can expect us to reply and solve them in a timely manner. Above all, our team recognizes the importance of customer service. You will always be our number one priority.

And that's just the beginning.

Beyond supporting you, the TablelistPro platform itself can address many of the concerns we've heard spreading throughout the industry. From winning back your customers to protecting their health and safety once they enter the building, we've accumulated the top ways our VIP reservation, ticketing, and venue management features can help you start seeing success again – for the long haul.

Together, your transition into nightlife’s "new normal" will be as smooth as possible.

Together, your business won’t just survive this pandemic; it will thrive.

Concern: You don't have the means to pay for nightlife management software right now. You're trying to cut costs wherever possible, not add them.

Solution: We understand that many companies can't afford major expenses on their plate at this time. That's why we are committed to waiving all TablelistPro subscription fees for the duration of your venue's closing period. If you choose to sign on before reopening, you will still have complete account accessibility and are free to add future events and inventory, manage your staff members, integrate your CRM and POS systems, and more – without paying – until you start bringing revenue back in.

Further, the price point of TablelistPro's monthly subscription starts at just $99/mo. This is notably more cost-efficient than other competitors, leaving you with the financial flexibility to resolve other needs. We're also the top platform built specifically for nightlife venues and events – as opposed to restaurants – ensuring you're getting the utmost value for your money.

Concern: Your customers don't know you're back in business. It's difficult to get the word out, and you can't afford paid advertisements just yet.

Solution: TablelistPro is designed to help you form long-lasting connections with your guests. You may have lost some of these recently, and while re-forming them won’t happen overnight, many of our features will help you begin the process. Take advantage of the following TablelistPro tools to drive people to your venue and keep them coming back for more:

  • Embeddable website widgets for your customers to instantly book tickets, tables, and packages without ever leaving the page
  • Unique sales tracking links for your promoters to effortlessly share your events on social media, through text, or via email
  • Robust CRM database and detailed reporting for your marketing team to better promote your reopening, deliver targeted messaging, offer special deals, and find inventive ways to win them back
  • Payment links for your reservation requests to replace credit card authorization forms
  • The Tablelist consumer platform for local nightlife enthusiasts to discover your events, view up-to-date availability, and make purchases in just a few taps
  • Cross-promotion through Tablelist's social media pages and outgoing promotional emails, upon request, to maximize visibility

Concern: Managing capacity and spacing out patrons appropriately are going to be difficult.

Solution: One way to easily follow these mandated guidelines is to require your customers to book a table reservation, buy a ticket, or add them to the guest list prior to visiting your venue, a process that can be set up and managed through TablelistPro. You'll then be able to track every guest and their data, check them in upon arrival, and gain key insights – all while keeping each of them at a safe social distance and serving them responsibly.

Concern: You'd rather not sacrifice up walk-ups, but with social distancing being strictly enforced, you want to avoid long lines forming outside.

Solution: A key method in speeding up your door process and preventing lines from elongating is to utilize TablelistPro's Fast Pass. This is the quickest and easiest way for walk-ups to pay for cover, tickets, or tables when they first arrive. No direct contact will occur when using Fast Pass, not even an exchange of money or credit cards. All that's necessary on your end is the TablelistPro app, and all your guests need is a mobile device to scan the QR code you provide. After doing so, it will instantly pull up a web browser for them to complete their purchase using Apple Pay, Google Pay, or a stored credit card.

As an added element, Fast Pass gives you the ability to collect customer data – including names, phone numbers, email addresses, and purchase history – on every walk-up, as this information syncs automatically into TablelistPro. In turn, your CRM database will expand, giving you better opportunities for targeted promotional initiatives, highly-personalized service, and an increase in client satisfaction.

Concern: You'll have hosts, servers, promoters, and staff members using TablelistPro for the first time. You don't have time to spend teaching it to them and can't always be there to answer questions.

Solution: Since the beginning, TablelistPro has been an intuitive, easy-to-use platform, but with the recent launch of our newest release, this is now more true than ever. Driven by usability, the updated interface is faster, sleeker, and truly better than ever, without losing any of the powerful features or functionalities as before. Even the least technologically-advanced employee will pick it up without difficulty.

That being said, if there is ever a moment your staff member requests a training session, has a question, or needs assistance, our support team can be reached at nearly all times through email (hello@tablelistpro.com) or the live chat function on our website and app. You may also contact your account representative for an even more personalized service. Unlike similar platforms, you won't be forced to converse with chatbots, automatically redirected to Help Docs, or receive major delays in responses. We truly pride ourselves on maintaining strong relationships with our venue partners and promise to uphold this throughout the duration of your time using TablelistPro.

Concern: You're worried about finances after being closed for such a long period of time.

Solution: As soon as your contract is signed, each of your staff members will immediately unlock access to our client-only referral program, which we encourage you to take advantage of. It's simple: if you put us in touch with the owner, operator, or manager of a nightclub, bar, lounge, hotel pool, festival, or event space – and they end up signing on with TablelistPro – we will pay you a $500 referral fee. Referrals are paid after the new venue signs a contract for $199/month or higher and completes its first payment.

Remember: we are in this together, and we will get through this together.

To take the next steps, gain additional insight into TablelistPro, and set up a complimentary demo, please visit our website or email us. You can also get a head start and sign up for free directly on tablelistpro.com.